Refund policy

Returns & Exchange Policy

At Berlain Care, we are committed to delivering pre-inspected quality products. Please read our policy carefully before making a purchase.

1. No Refund Policy

We do not offer refunds under any circumstances. All sales are final.

2. Exchange Eligibility

We only offer exchanges in case the product received is defective or faulty.

To be eligible for an exchange:

  • You must contact us within 7 days (1 week) of receiving your order.

  • You must provide clear video evidence showing the issue with the product.

  • The product must be in its original condition, including packaging.

3. Proof Requirement

  • A continuous unboxing video is strongly recommended.

  • The video must clearly show:

    • The package being opened

    • The product condition upon arrival

    • The defect or issue

Claims without proper video proof may not be accepted.

4. Exchange Process

  • Once your request is reviewed and approved, we will initiate the exchange.

  • You may be required to ship the product back to us.

  • Replacement will be dispatched after the faulty product is received and inspected.

5. Non-Eligible Cases

We do not accept exchanges for:

  • Minor variations in color or design

  • Damage caused due to misuse or improper handling

  • Requests made after 7 days of delivery

  • Products without valid video proof

6. Contact Us

To request an exchange, please contact us at:

  • Email: [support@berlain.in]

By placing an order on our website, you agree to this Returns & Exchange Policy.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.